Please do NOT attend the surgery in person. Please see the link to information regarding access to GP services.
For patient safety due to the coronavirus pandemic we are limiting access to the surgery to telephone consultations (booked each day by telephoning at 8am) and e-consults; appointment booking via Patient Access is currently suspended. You are now able to book afternoon telephone consultation appointments up to 2 weeks ahead.
New: If you need to come to the surgery (for blood tests, treatment or if invited by a GP for assessment), you will need to wear a face covering. If you do not have one, a mask will be provided on arrival. A risk assessment has been carried out for all staff at Forge Close Surgery and action has been taken to mitigate the risks.
If you need a repeat prescription, please download the NHS App which enables you to do this online. Make sure you nominate a pharmacy for your prescription to be sent electronically. Also, you can contact your preferred pharmacy or use patient access (follow the link on this website). If you are not able to do any of this, please post your request through our letterbox.
For out of hours GP services please dial 111.
This move is to protect our patients and our staff.
We are delighted to announce that from Monday 19th July we will be following government guidance and opening our front door. We are grateful to be able to welcome our patients back into the practice. To ensure the safety of our staff and patients we do ask that you continue to wear a face covering and abide to social distancing measures within the practice. All appointments will remain as telephone consultations initially with Doctors booking Face to Face appointments when appropriate. Please do bear with us whilst we adjust to the new changes.
Opting out of data sharing You may have seen items in the Press relating to the sharing of confidential data and the choices available. The deadline for opting out of data sharing has been extended to 1 September 2021. Please complete the NHS data sharing Opt Out form and return it to the surgery for this to be added to your records.
Covid vaccination clinic in West Wickham. Invitations are going out by text, telephone and letter to book an appointment.
NHS services are using text messages as one of the ways to invite people in for their Covid vaccination. A genuine message will never ask for your bank details or request a payment. It may ask you to confirm your date of birth to make sure the message has reached the intended person. Text messages for our local GP-led site may include a weblink from ‘accurx.thirdparty.nhs.uk’.
If you receive a text message which looks suspicious, you can forward this free of charge to the 7726 SMS reporting service.
Coronavirus vaccination for information on the new programme
NHS 111 website – for advice and treatment options
Government website – advice on help and support available
How you can help:
See ‘latest news’ below for updates to the services we are providing here at Forge Close and changes to the way we are working. More will be published at a future date. Dr Sarah Young, senior partner at Forge Close, retired at the end of March and she has sent the following message to everyone:
I wanted to write to thank all of the wonderful people who have wished me well in my retirement over the past few weeks. I have been sincerely touched by all your cards and messages of goodwill. The cards and messages have been compiled for me into an album which I shall treasure. It’s a lovely gift to have.
I have also been moved by people’s generosity and would like to thank everyone who contributed to my retirement gifts or who sent gifts to me personally. You have all been so kind.
Several patients have commented that I’m not old enough to retire but sadly I am! I am now the age that my oldest patients were, when I first met them. Time marches on and we cannot stop it. Sometimes we have to stop ourselves and step back to admire the view, to savour the moment. For me, now is one of those times. Other patients have asked what I will do in retirement. I hope to have more time to spend with family, should the Covid pandemic allow. My husband and I should like to travel, again Covid permitting. And I have three exuberant dogs, flatcoated retrievers, that I shall spend more time training and competing with.
It has been my pleasure and my privilege to be a GP in Hayes for the last 28 years. During that time I have enjoyed supporting patients “from the cradle to the grave” – just as Nye Bevin intended when he founded the NHS 73 years ago. I have enjoyed being part of my patients’ lives, seeing children growing up, young people becoming parents, parents becoming grandparents, and yes, senior citizens ageing. I have always counted myself blessed to be a part of my patients’ healthcare journeys. Thank you for sharing that with me; for placing your trust in me. The NHS has been around all of my lifetime and so it stuns me to think that I have worked for the service for 35 of those years! So much has changed during that time and yet so much remains the same. The doctor-patient relationship remains a key component of the service the NHS provides and I hope that this will continue to be true for years to come. It is certainly a key component of the service Forge Close Surgery provides. I am confident that I leave Forge Close and you, the patients, in great hands. The surgery has a wonderful team who I know will continue to care for you all with dedication, empathy and kindness.
With grateful thanks and very best wishes to you all.